Boxology was developed around one central concept: To create efficiencies in the operation of your subscription box business.
When something stands in the way of you running your business, our main goal is to get it fixed so you can start operating again. For our team to best investigate and resolve your issue in the quickest, and most thorough way possible, we currently offer email, and scheduled phone calls.
We are also constantly working to improve our Help Center Knowledge Base with new and updated help articles that provide instant answers to your setup questions, and address many specific issues with the steps necessary to resolve them. We currently have over 50 articles!
You can Browse our Knowledge Base Topics, which are categorized into intuitive categories, addressing all aspects of Boxology's interface and functionality. Just scroll down a touch when you get to our Help Center to see all the topics available!
How to contact Boxology
There are a few different ways for you to contact Boxology support…
The Contact Us button can be found at the bottom of each page of the help center.
Note: If you are not currently logged into your Boxology account, you will be prompted to do so when you click the Contact Us button.
An agent will respond to your ticket within one business day, though we strive to respond within an hour of receiving it. We respond to all tickets in the order we receive them, so your wait time may vary depending on the volume of requests. We appreciate your patience!
*Support Hours: US & Canada: Monday-Friday 8am-8pm CST
Boxology currently does not provide a phone number to contact support for a few reasons:
Quickest access to your account! Through a support ticket or chat, we can quickly locate the information associated with your account through the information we have in our records. This will also allow us to immediately view any past cases of yours that may be related to your current issue as well as look through any order feeds and error logs.
A picture is worth a thousand words! Being able to see the issue really helps, so if you submit a screenshot or video in your initial ticket, it can save a lot of time in isolating your issue and reaching a solution. Monosnap is a great free product that allows you to take screenshots and screencast videos!
Waiting through hold-music in a phone queue is the worst! Working through a ticket queue is the quickest way for us to reach as many users as we can. If your issue is too complicated to explain in an email, leave your phone number and a brief explanation of your issue in the ticket and we'll reach out to discuss your issue, concerns, or anything else!